mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)
Mark Smith ([staff profile] mark) wrote in [site community profile] dw_dev2014-03-18 08:49 pm
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Bugzilla Update

Hi all,

First, I'm sorry for the delay in posting this and, in advance, quite sorry for the problem.

Bugzilla has died. In a rather messy and, unfortunately, irrecoverable way. The long story short is that, for historical reasons, it still ran on my personal server. I had a human-error incident with said server the other night and, alas, it was the kind of incident that ended with me accidentally deleting the server and all of its data.

Further unfortunately, I thought it was actually backed up on EBS (one of Amazon's storage systems). It wasn't. (Or well, more accurately, the root volume was -- so I still have /etc and such. But no actual /var/lib/mysql or /home.) I contacted Amazon to ask for help and they heroically tried, but it was to no avail.

In good news, we actually have substantially all of the data collected across our collected email accounts. We can recover things we want to keep, so very little is actually gone.

What's next? Well, we're going to take this time to take a step back and think about how we do bug/task/feature/etc management and how to fit that into the GitHub Issues system. Since we already use GitHub, there would be some advantages to having a centralized system that fits in with the rest of our workflow. (If you've got experience with GitHub Issues and have some advice, please let us know!)

More details will be coming sometime in the next week or two.

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liv: Stylised sheep with blue, purple, pink horizontal stripes, and teacup brand, dreams of Dreamwidth (sheeeep)

[personal profile] liv 2014-03-19 08:45 am (UTC)(link)
I think we kind of got away with Bugzilla being obscure. Anyone theoretically could create an account, but they'd have to know where to find the Bugzilla, which wasn't linked from anywhere prominent, and they'd have to go through the process of account creation. GitHub is really really well known, and it's the first place people would think of looking and lots of people have accounts there already. I don't know if this is ever actually a problem for GitHub based projects; I hope you're right and we won't have a big problem with spam, trollish or plain clueless bug reports.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2014-03-19 08:51 am (UTC)(link)

Well, under that theory, we would have been getting reports in Github all along, then, and we haven't. I think 95% of DW users have no idea what Github is and the 5% who do are generally either already familiar with [site community profile] dw_dev and our dev process, or are clued in enough to read the instructions.

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