It's possibly also known as, why your users sound fit to bite your head off just for asking for additional documentation of bugs encountered in any kind of retail/POS software. (It's because they are really goddamned busy trying to serve their actual customers and stuff is breaking and you want them to try and document stuff in the middle of that?? Also because they're not power users and have no idea what the fuck they're doing in the software except if things are going exactly according to their routine operations.)

I mean, I document kind of in absurd detail when I encounter shit but I'm former tech support and I did escalations as said tech support. I've got a pretty good memory when/where shit is going wrong and I'm good at taking quick notes when shit breaks on me in front of a customer, so I will sit down once I have downtime and document in detail including exactly how to replicate the issue where applicable. And... I am so far from a typical user it's not even funny.

Mind you, your users may be being complete dumbasses who do not understand basic concepts. But they're (probably) not actually fucking with you deliberately! They're managing it completely unintentionally. That fact, um, may or may not improve how you feel towards them, of course. *g*