*pokes at brain* Mostly my brain is useful for fiber arts and fannish crap when it comes to conferences.
But I wonder if anyone ever would be interested in hearing something about, "why your users aren't actually deliberately fucking with you when they report bugs to you, even though it feels like they are."
IE, I spent nine months doing tech support for four different PMS (property management software/systems), and these days I am the person on the front lines in front of the PMS, so I actually do know both sides of the story as it comes to PMS. (And other kinds of retail POS software.)
no subject
But I wonder if anyone ever would be interested in hearing something about, "why your users aren't actually deliberately fucking with you when they report bugs to you, even though it feels like they are."
IE, I spent nine months doing tech support for four different PMS (property management software/systems), and these days I am the person on the front lines in front of the PMS, so I actually do know both sides of the story as it comes to PMS. (And other kinds of retail POS software.)